You may return most unused items purchased from Ocean Industrial Supply / Netzero Tools within 30 days of the original delivery. Ocean Industrial Supply / Netzero Tools will pay for return shipping if the product is defective or the return is a result of our error. If the item is returned for any other reason, you are responsible for the return shipping. No returned merchandise will be accepted without a Return Material Authorization (RMA). Please contact our Returns Dept. at (877) 801-5693 to obtain a Return Merchandise Authorization. A twenty five percent (25%) restocking fee will be issued on all authorized returned merchandise. This is non-negotiable.
All products and merchandise which are "built to order" or "made to order" are non-refundable and non-returnable as specified by the manufacturer's policy. This is non-negotiable.
Fall protection equipment/PPE is closely monitored by OSHA, CSA and several other government safety organizations. Once fall protection equipment/PPE is ordered from Ocean Industrial Supply / Netzero Tools, it is considered "used" and cannot be resold as "new" goods. Much of our fall protection/PPE equipment is also "made to order" and will not be accepted back by the respective manufacturer. Made to order items generally have a 7-14 day build time. However, sometimes items can be delayed due to 3rd party manufacturing, manufacturer delays, strikes, missed deliveries, etc. Ocean Industrial Supply / Netzero Tools is not liable for manufacturer delays. Build time is not a reflection of lead time as there is still shipping time from the manufacturer to either the customer or Netzero Tools. As a result, fall protection equipment/PPE may only be exchanged for the same exact product if it acquired damage during shipping/transport or has a manufacturer defect. All fall protection orders are non-refundable, non-returnable and non-cancellable. This is non-negotiable, all sales are final on any fall protection or safety related items.
All freight is the responsibility of the buyer. In the event an item has a free freight designation the buyer is responsible for any and all return freight to Ocean Industrial Supply / Netzero Tools. In the event an order is cancelled while in transit, the buyer is still responsible for any freight charges accrued by Ocean Industrial Supply / Netzero Tools. In the event that an order with the free freight designation is returned, the buyer will be responsible for the original freight accrued by Ocean Industrial Supply / Netzero Tools.
If you order a product from Ocean Industrial Supply / Netzero Tools "by mistake" or of the "wrong part number", that product is subject to a twenty five percent (25%) restocking fee. You are also responsible for return freight. This is non-negotiable.
The following items may not be returned or canceled:
- Any used or damaged merchandise
- Infrared thermal imaging equipment
- Generic Generators & Equipment
- Blower Door/Duct Blower equipment
- Any and all software sales are final, no exceptions
- Any fall protection or safety related items
Ship authorized returns to the following address:
Ocean Industrial Supply / Netzero Tools
22085 Sagebrook Rd
Chatsworth CA 91311