Return Policy

You may return most unused items purchased from Ocean Industrial Supply / Netzero Tools within 30 days of the original delivery.  Ocean Industrial Supply / Netzero Tools will pay for return shipping if the product is defective or the return is a result of our error.  If the item is returned for any other reason, you are responsible for the return shipping.  No returned merchandise will be accepted without a Return Material Authorization (RMA).  Please contact our Returns Dept. at (877) 801-5693 to obtain a Return Merchandise Authorization.  A twenty five percent (25%) restocking fee will be issued on all authorized returned merchandise.  This is non-negotiable.

All products and merchandise which are "built to order" or "made to order" are non-refundable and non-returnable as specified by the manufacturer's policy. This is non-negotiable.

Fall protection equipment/PPE is closely monitored by OSHA, CSA and several other government safety organizations.  Once fall protection equipment/PPE is ordered from Ocean Industrial Supply / Netzero Tools, it is considered "used" and cannot be resold as "new" goods.  Much of our fall protection/PPE equipment is also "made to order" and will not be accepted back by the respective manufacturer.  Made to order items generally have a 7-14 day build time. However, sometimes items can be delayed due to 3rd party manufacturing, manufacturer delays, strikes, missed deliveries, etc.  Ocean Industrial Supply / Netzero Tools is not liable for manufacturer delays. Build time is not a reflection of lead time as there is still shipping time from the manufacturer to either the customer or Netzero Tools.  As a result,  fall protection equipment/PPE may only be exchanged for the same exact product if it acquired damage during shipping/transport or has a manufacturer defect.  All fall protection orders are non-refundable, non-returnable and non-cancellable.  This is non-negotiable, all sales are final on any fall protection or safety related items.

All freight is the responsibility of the buyer.  In the event an item has a free freight designation the buyer is responsible for any and all return freight to Ocean Industrial Supply / Netzero Tools.  In the event an order is cancelled while in transit, the buyer is still responsible for any freight charges accrued by Ocean Industrial Supply / Netzero Tools.  In the event that an order with the free freight designation is returned, the buyer will be responsible for the original freight accrued by Ocean Industrial Supply / Netzero Tools.

If you order a product from Ocean Industrial Supply / Netzero Tools  "by mistake" or of the "wrong part number", that product is subject to a twenty five percent (25%) restocking fee.  You are also responsible for return freight.  This is non-negotiable.

The following items may not be returned or cancelled:

  • Any used or damaged merchandise
  • Infrared thermal imaging equipment
  • Generac Generators & Equipment
  • Blower Door/Duct Blower equipment
  • Any and all software sales are final, no exceptions
  • Any fall protection or safety related items

Ship authorized returns to the following address:

Ocean Industrial Supply / Netzero Tools
Attn: Returns
22085 Sagebrook Rd
Chatsworth CA 91311